Everyone has their favourite airlines, which often depends on the facilities on-board and levels of service, but there are lots of factors that make a great airline. From passenger safety to complaint resolution, an annual survey by AirHelp aims to put together a list of the best airlines in the world, looking at all sorts of factors in an attempt to help customers choose the best for their journey. Here are some airlines that made the top ten.
AirHelp, a company who deal with flight delays, gave the honour of the world’s best airline to luxury carrier Qatar Airways, and it’s no surprise. Long known for their business class flights which have lie-flat beds and dine-on demand, they also offer upgrades to Q-Suites, where first class seats can be set in four-way configurations, ideal for business meetings or family dining. You can even get cosy in double beds, much more comfortable than narrow singles. However, there’s more to Qatar Airways than just its luxury features, it also scored high on reliability and service.
Based in the United Arab Emirates and offering flights to around 116 destinations, from Europe, the Middle East, Australia and more, Etihad Airways came third in the list of best airlines. This is because they offer high levels of service, customised to each passenger’s needs, with features such as:
Therefore, when you fly with Etihad, you feel like the service has been tailored for you, rather than being one size fits all, something that many modern airlines are now trying to achieve.
Often found in the lists of top airlines, Singapore Airlines comes in at number 4 on the list, especially when it comes to its premium cabins. Although luxurious, you can often get cheap business class flights, as they offer five classes including standard first class and suites. Singapore Airlines offer attentive, but not over-bearing service, which often comes top of surveys, and also has an excellent reputation for reliability.
While the top ten best airlines were dominated by Middle Eastern and Asian carriers, UK-based airline Virgin Atlantic came in at number 10. One of the first airlines to combine business and first class into the premium Upper Class experience, Virgin is known for its extra services from chauffeur transfers to select ticket holders to luxury lounges, making their tickets excellent value for money.
Unsurprisingly, it was mostly budget carriers who make the bottom 10 airlines. Familiar names such as EasyJet and Ryanair came close to the bottom, although the ‘honour’ of worst airline went to WOW Air, an Icelandic carrier. With budget airlines continuing to cut services while still having issues with reliability, it goes to show that it’s worth upgrading whenever you can.
For business and first-class flights on some of the world’s best airlines, simply visit justflybusiness.co.uk to get the best price for your trip. You can also call our expert team seven days a week on 0208 417 1366 for help with planning your itinerary or any other queries.