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FAQ

Here you can find answers to some of our most frequently asked questions. If you can’t find what you’re looking for, give us a call or request a call back and we’ll be happy to help.

Booking & Confirmation

How will I know when my booking is confirmed?

Booking confirmation with be confirmed in email or post (if requested). If you haven’t received confirmation within 7 days, please contact us immediately on 020 8417 1366.

How can I change or cancel my booking and request a refund?

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not always be possible.

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be up to 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

To see if it is possible to make your required change to your holiday please contact our After Sales Team on 020 8417 1366.

What is my baggage allowance when travelling?

Different airlines have different luggage policies. Airline tickets and holiday documentation provided by Just Fly Business will detail exactly what you may take with you on the plane.

For frequently booked airlines, please see links below:

British Airways Baggage Information
Virgin Atlantic Baggage Information
Emirates Baggage Information
Etihad Airways Baggage Information
Malaysian Airlines Baggage Information
American Airlines Baggage Information

Can you make additional arrangements as well as booking my flights?

Yes. We pride ourselves by being flexible and ‘going the extra mile’. We are able to arrange airport transfers, chauffeurs, luxury holidays, hotels, private jets, private yachts, luxury car rentals.

We are also able to organise travel insurance, through our partner “Rush Insurance Services Ltd” and can arrange special assistance to those with disabilities, where available.

Is there an extra charge when paying for flights/holidays with a credit card?

Payments by credit cards are subject to a 2.5% handling fee. Debit card payments do not carry a handling fee.

Flight Information

How do I check-in for my flight?

You can check-in online or via the airlines mobile app. Online check-in opening times vary depending on the airline. If you are unsure, please call us on 020 8417 1366.

How do I keep track and update my flight details?

You can find all your documentation located here. Should you be unable to find your booking details, or require assistance of any nature, please call us on 020 8417 1366.

Customer Service

Why should I book with Just Fly Business instead of going direct to the airline?

We’re all about delivering the best price, combined with the best service. With Just Fly Business, you can expect five-star customer service from our friendly, dedicated agents. Our staff have a wealth of experience in the travel industry and focus on providing you with the best possible service and support, throughout your entire journey; from the moment you contact us, right through to your return home.

As specialists in first class, business class and luxury travel, we have access to special fares and contracts that are often far cheaper than booking direct with the airline or hotel.

From seating arrangements to chauffeur driven cars and luxury hotels to excursions, Just Fly Business can organize those all-important ‘finer’ details, hassle free.

We operate from our UK based offices in Battersea, London. We prefer the personal touch, so look forward to speaking with you soon!

How do I contact your Customer Service team to ask about queries regarding my flight?

Should you have any questions regarding your booking, please call us immediately on 020 8417 1366, or email us at travel@justflybusiness.co.uk

What are the check-in and check-out times at my hotel?

Generally hotel rooms are available for check-in between midday and 3pm and check out times are generally between 11am and 12:30pm. Many hotels offer luggage storage and excellent changing facilities for use by guests.

Should you require either an early check in or late check out, please ensure you have discussed your requirements at the point of booking. Whilst we will endeavour to make these arrangements for you, it is likely there will be a charge for this service.

Travel Extras

I want to book flight transfers. How do I do this?

We can arrange all aspects of your journey for you. We will discuss transfer options with you, but if you are in any doubt, please just ask.

I have booked airport transfers. What do I need to take with me?

You will need your transfer confirmation email. We recommend printing this incase you are unable to access your digital confirmation whilst abroad. Should you experience any problems, please contact us on 020 8417 1366.

Will my transfers be waiting for me at the airport?

If we have arranged transfers for you, they will be waiting in the arrivals hall. They are easily identified with their business name which will be detailed on your booking confirmation (if it is a group transfer), or if you have private transfer they will be holding a card with your name written on it.

If you are travelling business class and chauffeur transfers are included in your flight ticket, please proceed directly to the airlines desk in arrivals where you will be assigned your driver.

I have booked car hire with my flight. What details am I expected to receive?

If you have booked private car hire through us, we will provide you with all necessary documentation and the care hire company will also confirm your booking direct with you. Please remember to take both parts of your driver’s licence with you.

Privacy

Are my contact and card details safe when booking through www.justflybusiness.co.uk?

Yes, your personal details are safe when booking with Just Fly Business. Just Fly Business Ltd is committed to respecting your privacy. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. Please refer to our privacy policy for further information.

We sell travel services on behalf of Hays Travel Limited and benefit from Hays Travel’s membership of ABTA with membership number P6682. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

ABTA and ATOL

ATOL_5534_smallMany of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

abta_logoJust Fly Business Ltd sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number P6682. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.

How are my contact details protected and are they used by third parties?

Just Fly Business Ltd is committed to respecting your privacy. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. Please refer to our privacy policy for further information.

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